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  • Visionary product manager and award winning designer with deep expertise in envisioning and delivering industry-leading enterprise platforms and products.
  • Seasoned leader with record of establishing exemplary user experience and product development practices and teams.
  • Co-author of award-winning and comprehensive user experience textbook adopted by many top universities and practitioners around the world—The UX Book: Process and Guidelines for Ensuring a Quality User Experience.
  • Design thinker, researcher, and consultant with extensive experience in developing practitioner-oriented customer experience methodologies, mentoring and training design teams, and teaching graduate and undergraduate courses.
  • Author of several peer-reviewed research publications in human-computer interaction and software engineering.